Customer Testimonials

Dear Juris,

For the past two weeks, my support staff and I have been using the Motorola Two-Way Radios I won at the CPCO Conference in April 2015. The use of these radios has become part of our daily routine. It was very helpful when you came to St. Rita C. S. and both explained and showed us how to use them. We quickly put our skills to the test and implemented them into our daily practices. The custodian spends a lot of time cleaning the outside of the school early in the morning. I no longer have to page him and hear the response, “He’s outside”. He responds on the two-way radio and we address the matter at hand. The CYW brings one two-way radio outside during outdoor supervision at lunch. I was notified immediately about a physical situation in the schoolyard and was able to respond quickly before any major injuries occurred. I am also given a heads up when students are hurt and are being sent to the office.

Thank you for this wonderful tool that is truly an asset in our school. I look forward to continuing to use the Motorola Two-Way Radios at St. Rita Catholic School for many years to come.

Sincerely,
Ms. E. Arciero
Principal
St. Rita C. S.

Hi Juris,

We have found the radios to be especially helpful when staff are working on separate floors of the building – or even outside! There was a day when a staff member was in our parking lot to deal with a maintenance issue, and was needed at the desk. She was easily called back without the staff member at the desk having to leave the patrons who were in line. It’s great knowing that no matter where you are in the building, you’re not alone but are connected to other staff. The radios have saved us a lot of steps since staff can be directed where they’re needed, rather than having to physically go get them.

Brooke McLean, CMM II
Supervisor, Harriston Branch, Wellington County Library

When considering suppliers to provide me with two-way radios to efficiently and effectively communicate in our busy restaurant environment, I chose Juris Utnans. Juris and his team not only provided the best value, they also helped me choose the right equipment. I was looking for radios with a dedicated channel free from interference, a lightweight radio that was easy to wear and clear crisp sound. Juris recommended the Motorola CLP1013 and I couldn’t be happier with his recommendation. We have had tremendous success with these units, the range is fantastic, the battery life lasts an entire day and the radios are lightweight, durable and discreet. Using these radios has enabled us to quickly and efficiently communicate amongst our managers, hosts and culinary leaders leading to a better guest experience.

They were prompt and reliable in handling all of our two way radio needs. The radios arrived shortly after ordering, pre-programed, fully charged and ready to use. Juris was extremely diligent in his after-sale follow up to ensure we were happy with the units and they were working as expected. I have had no problems whatsoever with the radios I purchased, but I feel confident that if I ever run into an issue Juris will look after it. I highly recommend them your two –way radio needs.

Thanks Again!

Darren Van Buskirk
Franchisee, Moxie’s Grill & Bar
Kitchener, Ontario

Dear Principal Colleagues: Over the years, the school had bought many different radios to use within the school. Our main concern at St. Conrad was not interrupting instructional time with calls to the custodian or for the school principal over the school’s PA system. Our office area turned into a virtual bone-yard for two-way radios purchased from retailers like Best Buy and The Future Shop. The radios neither lasted nor provided the clear communication we required.

This year, we purchased Motorola DTR radios from Juris Utnans; he was great. He came to the school to field test the radios, work through the procedures with the office staff and caretaker, and programmed the radios for the caretaker, secretary, and me. Now, our communications are clear and the radios have proven themselves dependable throughout the day. We charge them at night and they’re ready to go in the morning.

I highly recommend these radios for school use. They may cost a bit more than the retail radios we’re used to buying but their life expectancy, ease of use, and clarity are well beyond them.

The service from Juris has been superb.

Sincerely
Gary Swain
Principal

We have been using the Motorola CLP1013 two-way radios for several months now and the improvement in the day-to-day operations has improved noticeably in such areas as customer service, productivity, safety and security. Using the radios keeps our employees constantly connected with each other. Sharing information makes them better informed when it comes to answering customer’s questions or aiding them with the location of a product. Anyone can instantly respond and assist others. New hires can ask questions and hear other employees exchange information. Responsiveness is essential to sales and customer service. Employees can be deployed instantly to attend to merchandise that is running low or that needs to be replenished, reducing the possibility of out of stock situations and the potential for lost sales. Price checks are dealt with more quickly, and discretely, reducing customer wait times at the checkout and reducing the amount of paging done over the P.A. system. Employees are more efficient because there is no need to drop whatever it is they’re doing to find and talk to other employees to address customer inquiries.

We can quickly alert the appropriate staff to attend to wet floors or broken glass to prevent accidents from happening.

Employees can discretely be notified to monitor any suspicious activity in order to prevent theft and to deter crime.

Management is always accessible anywhere in the building to answer any employee enquiries.

The use of these Motorola radios has helped to make our operations run more smoothly and our employees work more efficiently.

I would highly recommend the use of Motorola two-way radios to anyone who is interested in improving customer service, productivity, safety and security in their grocery retail business.

Yours truly,
Jason Da Cost

Dear Juris:

Thanks for providing us with our radios. We have a ten operatory Dental Office and we could not live without these. We are able to communicate discreetly with each other and keep ourselves on time for our patients. The radios mean that we never have a vacant seat at our front desk while a team member delivers a message to another member. We are very efficient and no longer waste time walking around looking for another team member. Collectively we have 17 team members on the radios every day. We work like a fine oiled machine, because of the radios everybody knows what the other is doing. They also come in useful as an Office Manager because I am able to keep in touch with all aspects of the office without having to be in multiple places at once and I also get to hear which members are working to their potential. I would recommend the radios to any business, as there are countless ways to implement them to better any organization.

Sincerely,
Robin Witiuk
Office Manager
Keswick Dental Centre

Dear Principal Colleagues,

Our school was looking for an effective way to maintain contact with administration, office support staff, custodians and student supervisors. Instant, easy and clear communication was our desired solution… enabling us to maintain a smooth link between parties… improving our workplace and enhancing our safety plan.

I ended up purchasing Motorola DTR Series radios from Juris Utnans and am extremely happy with the quality of these radios and with the level of service that was provided.

Juris first met with us to demonstrate how well these digital radios work at our school facility. After stringently testing these radios throughout our entire school property, the decision was easy… we ended up purchasing 10 radios!

Shortly after placing our order, in a few days, Juris returned with our new radios assembled, fully charged and programmed exactly to our specifications. We were given another demonstration on how to use our radios and any questions we had were addressed. After all our questions were answered, Juris also looked after processing our rebate for us.

We’ve tried other radios before but none that could measure up to the quality of audio and the area of coverage as these radios provide… and… they are “license free”!

I highly recommend that the use of these radios at your school will enhance communications, safety and security. I also highly recommend the services provided by Juris.

Sincerely,

Paul McAlpine
Principal

The use of these new Motorola CLP1043 two-way radios has made everyone’s life at The Doctor’s House much easier and allows us to run our operations more smoothly. Having 2 separate buildings, these radios allow us to communicate with our team more effectively. We can all continue to accomplish our tasks, while communicating with one another without the downtime of having to have to physically search for each other.

Also, we have found that these radios enhance the guest experience by being able to accommodate and address situations as they arise. We have found that by communicating between staff and management we can deal with situations promptly and in an effective manner. Serving customers is more efficient since team members can communicate between the kitchen and serving staff to ensure customers are not waiting once food has been prepared.

We started off with 6 radios originally and found that after a few months that they were helping us so much that we decided to add another 6! Juris is prompt and reliable at handling all of our two way radio needs and at handling any issues that we might have. They make sure that your products are shipped to you as quickly as possible. I would definitely recommend this team to anyone requiring two-way radio solutions.

Thanks again to Juris and team for all your hard work and dedication!

Samantha Gardiman
Office Manager at The Doctor’s House

He did this with no pressure to actually buy the radios which I really appreciated.
Initially we were going to replace the old BPR40’s with new one’s as they were the ones we had been using for many years. Juris suggested that we consider the Vertex Standard VX-261 model as they were considerably lower priced then the BRP40, known to be a great quality radio and also offering a 3 year warranty as opposed to the one year warranty offered by Motorola.
The Vertex radio sounded like a great radio and there was also a promotion at the time that offered one free radio if you bought nine which was perfect as we were looking to get around that amount of radios. Juris brought some radios to our site and we were able to test out the Vertex Standard on our property. The range was great and suited our needs and also the sound quality on the Vertex was very good as well. The other thing that I liked about this radio was that it is much lighter than the BPR40’s we had.
After testing the radios out and being pleased with them we decided to purchase nine and take advantage of the offer for a free one when you purchase nine.
Within the same week Juris actually delivered all ten radios to our camp site all charged up and ready to be used. Upon initially using the radios we noticed there was a bit of interference on one of the main channels that we use and upon telling this to Juris he arranged to come in a timely manner and to program all our radios to another frequency right on site. Since then we’ve had no issues! I was very satisfied with the customer service I received from Juris and definitely wouldn’t hesitate to refer business to him. I am also very pleased with the Vertex Standard VX-261 so far and would definitely recommend it to others; it seems to be great value and it works really well. All in all a satisfied customer and will work with Juris in the future if we ever need more radios!

Adam Brown
Assistant Director
The Scott Mission Camp
Caledon, ON

St. Joseph’s College was having difficulty with communication between the administration, support staff (Student Supervisors and CYW’s), custodial staff and the office. The portable phones we had on site, cut out, were unreliable and do not work everywhere in the building. This then presented a safety hazard to all in the building.

I had received an email regarding a Motorola portable radio system and noticed that other schools in our Board had purchased this system, so I decided to investigate the Motorola DTR system for our school.

Juris Utnans came to the school to demonstrate how the portable devices worked. I was extremely happy and surprised that they worked everywhere in the school. There was no static at all and they were very easy to use.

Juris Utnans was professional and very helpful in explaining the system to us. He also offered to program them to fit the needs of our community.

We have been using the radios for over 3 weeks and it has made such a difference in that we have instant communication between all the key support staff and office staff as needed. This has alleviated the leg work of the office staff to physically go and find the needed person at any particular time.

Juris worked very hard to make sure he could find the best deal for us and we are very pleased with the savings and customer service we received.

Having the Motorola DTR system, has increased the safety of our staff and students and for this reason I would highly recommend the use of these radios.

Sincerely,
Helen Lesniak
Pricipal

Since then, we’ve also ordered a set of three radios for one of our other branches and they are being implemented presently. Juris has always been very responsive to questions and requests, and has been very helpful in figuring out the best configuration for the equipment.  Both times he arrived on-site with the ordered radios and headsets, completely set them up and programmed them, did training for staff where required, and ensured everything was working before he left.  His combination of expertise and excellent customer service has made the implementation of the two-way system smooth and simple.

Marc Bower

Manager, Information Technology

Once we purchased the radios, they arrived two days later fully assembled and ready to use. Juris ensured we knew how to use the radios by coming out and training the staff.  I appreciate the continued support long after the purchase of the two way radio system.

Lisa McGuckin

Principal of Francis Libermann

He delivered the radios personally and came back to check on how they were working.  He also followed up with me a few months later to check in and see if we were satisfied.  It is important for student and staff safety that the radios work and are reliable.  I’ve found these to be both.  I would not hesitate to recommend purchasing radios from Juris.”

Mansel Legacy

Principal

John XXIII CS

St. Hedwig CS

I really appreciate your professionalism and service. It has been a pleasure working with you on this project. I will recommend your company, Two Way Radio, without hesitation.

Thanks – You are my new “Radio Guy”

Steve Dahl

I expect to have another order in in the next week or so for some additional hardware.

Thanks again,

JP-Audi Midtown

Four Corners staff initially tested the radios to become comfortable with wearing the various headset options during a two-week trial period. Staff now report feeling much more comfortable working alone on the second floor of the branch and more confident in their ability to assess and handle security and customer request issues, while staying in close contact with their colleagues. Installation of an “Easy Assist Call Button” provided by Two Way Radio, has proven to be a good solution for customers waiting for assistance at the service desk when staff are not present. The automated call for assistance is heard on the headsets so that the staff can return to the service desk.

Two Way Radio has provided excellent follow-up service with staff at Four Corners and can be counted on to respond to any questions or concerns in a timely fashion.

Margaret Macmillan, Branch Manager Brampton Library